Privacy Policy

Your information Protection 12 Baj's Firm Commitment

At 12 Baj, every piece of information you share is a trust we take seriously. Here you will find a transparent overview of how we collect, store, and protect your personal data.

Last Updated: January 2026
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Encryption
256
Bit Security
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No data selling
24/7
Security Monitoring

How we protect your privacy

At 12 Baj, we follow world-class technology and policies to keep your information secure

End-to-End Encryption

All your information is protected with 256-bit SSL encryption. From transactions to personal details — everything is transmitted through encrypted channels.

Data is never sold

Your personal information is never sold to third parties. We only use the data necessary to provide our services.

You're in Control

You can view, update, or request deletion of your data at any time. Your information belongs to you.

Strict access controls

Only authorized personnel can access relevant data. All access is logged and regularly audited.

Secure data storage

Your data is stored on secured servers. Regular backups and security audits ensure your information stays protected at all times.

Instant Alerts

If any suspicious activity is detected, you will be notified immediately via SMS and email. Your account security is monitored at all times.

1

What information we collect

12 BajTo deliver the best experience and ensure security, we collect certain information. This data is gathered in two ways — what you provide directly and what is automatically collected during your use of the platform.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account verification & contact
Financial Information BKash/Nagad number, transaction history Payment processing
Usage Data IP address, device information, login time Security & Fraud Prevention
Gaming data Betting history, favorite games Personalized Experience

We only collect the data that is strictly necessary. Collecting unnecessary or excessive information goes against our policy.

2

How your information is used

12 Baj Your information is used for the following purposes:

  • Account management: For registration, login, and identity verification.
  • Service Delivery: To keep betting, gaming, and payment services running without interruption.
  • Security assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: To comply with licensing agreements and regulatory requirements.
  • Contact: For important updates, transaction confirmations, and customer support.
  • Personalization: To show promotions and bonus offers tailored to your preferences.
  • Analytics: To improve platform quality and enhance the user experience.
We never share your information with third parties for marketing or advertising purposes. Every use of your data has a legitimate reason behind it.
3

Data Sharing & Third Parties

12 Baj Your data is never sold. However, necessary information may be shared with trusted partners in the following limited circumstances:

  • Payment Providers: Only the financial information necessary to process transactions via bKash, Nagad, and Rocket.
  • Identity Verification Agencies: To complete the KYC process.
  • Technology Partners: Cloud and software services required to operate the platform.
  • Law Enforcement: Under a court order or government directive.

Every third party is contractually bound to uphold our privacy standards. They may only use data for the specified purpose and are not permitted to share it elsewhere.

4

Cookie & Tracking Policy

12 Baj The website uses cookies — small text files stored in your browser that help improve your experience.

  • Essential Cookies: Required for the platform to function properly (login sessions, security). These cannot be disabled.
  • Functional cookies: To remember your preferences and language settings.
  • Analytics Cookies: To understand which parts of the platform are used most.
You can delete or manage cookies through your browser settings at any time. However, some features may become limited as a result.
5

Data Retention Period

12 Baj Your data is not retained longer than necessary. Our data retention policy is outlined below:

  • Account Information: For the duration your account is active, and for 5 years after it is closed.
  • Transaction Records: 7 years as required by law.
  • KYC Documents: 5 years after account closure.
  • Log Files: From 90 days up to 1 year.
  • Cookie Information: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the designated retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

6

Your Rights

12 BajEvery user of has the right to exercise the following controls over their data:

  • Right to Access: You may request to see what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your data once the relevant conditions are met.
  • Right to restrict processing: In certain cases, you may request that we temporarily pause the processing of your data.
  • Right to Data Portability: You can receive your data in a commonly used format.
  • Right to object: You may object to your information being used for specific purposes.

To exercise these rights support@12baj.comEmail us at. We will do our best to respond within 30 business days.

7

Security measures

12 Baj We use industry-standard technology and practices to keep your data safe:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & Intrusion Detection: Preventing unauthorized access.
  • Regular Security Audits: Vulnerabilities are identified and resolved promptly.
  • Staff Training: All staff are trained in data protection.
In the event of a security breach, we will notify affected users within 72 hours. If you notice anything suspicious on your account, contact support immediately.
8

Privacy of Minors

12 Baj We do not serve anyone under 18. We do not knowingly collect any information from minors.

If we become aware that we hold personal data belonging to a minor, we will immediately delete that data and close the associated account. If a parent or guardian suspects their child's information is held by us, please support@12baj.comto get in touch.

9

Privacy Policy updates

12 Baj We reserve the right to update this Privacy Policy at any time. For significant changes, we will notify you in advance via your registered email or SMS.

After each update, the date at the top of this page will reflect the latest revision. Continued use of the platform constitutes acceptance of the updated policy. We recommend checking this page regularly.

10

Contact us

If you have any questions or concerns about our Privacy Policy, please contact us:

  • Email: support@12baj.com
  • Live Chat: Available 24/7
  • Response Time: Usually within 30 business days
Our privacy team is always ready to answer your questions in Bangla.

Why Your Data Is Safe with 12 Baj

We follow world-class technology standards and policies to safeguard your privacy.

SSL Secured

All data secured with 256-bit encryption

No data selling

Your Data Is Never Sold to Third Parties

Regular Audits

Regularly verified by independent security experts

24/7 Monitoring

Round-the-clock security monitoring and protection

Privacy Policy FAQs

Answers to the questions you might have

No, 12 Baj Never sells your personal information to third parties. Your data is used solely to provide services, ensure security, and meet legal obligations.

Yes, you can request that your data be deleted. However, if legal obligations apply — such as retaining transaction records for 7 years — a full deletion may not be possible. In that case, your data will be anonymized.

Completely safe. Your mobile banking details are protected with 256-bit SSL encryption and used solely for processing transactions. This information is never stored or shared with third parties.

The platform cannot function properly without essential cookies. However, analytics and functionality cookies can be turned off. Disabling cookies may make it harder to maintain login sessions and deliver a personalized experience.

You will be notified via SMS and email to your registered mobile number before any significant changes. The date of the latest update will always be visible at the top of this page. We recommend checking this page regularly.

Play Safe, Win with Confidence

Your privacy is our priority. Join 12 Baj and enjoy betting and gaming in a completely secure environment.

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